Privacy Policy

1. Who We Are

FormLL Ltd ("FormLL", "we", "us") is registered in England and Wales (Company No. XXXXXXXX). We are the data controller for personal data collected through this website. We are registered with the Information Commissioner's Office (ICO) under registration number XXXXXXXX.

Contact: hello@formll.co.uk  ·  0800 000 0000

2. What Data We Collect

When you submit an enquiry or make a payment, we collect:

• Full name
• Email address
• Telephone number
• Property postcode
• Urgency information (your completion timeline)
• Payment confirmation data (processed by Stripe — we do not store card details)

3. Why We Use Your Data

We use your personal data for the following purposes:

• Service delivery: To assign your case to a specialist conveyancer and introduce you to them
• Communications: To send you confirmation emails, updates, and follow-up related to your case
• Legal compliance: To comply with our legal obligations
• Legitimate interests: To manage and improve our service

We do not use your data for unsolicited marketing. We will not sell, rent or share your personal data with third parties for their own marketing purposes.

4. Who We Share Data With

We share your data only as necessary to deliver the service:

• Assigned solicitor: Your name, contact details and property postcode are shared with the conveyancer assigned to your case so they can contact you directly
• Stripe: Payment processing. Stripe's privacy policy governs payment data. We do not store your card details.
• Email service providers: For sending confirmation and case update emails

All third parties we share data with are required to handle it in accordance with UK GDPR.

5. How Long We Keep Your Data

We retain your personal data for a maximum of 3 years following the completion of your case, after which it is securely deleted. This retention period is necessary to handle any queries, complaints or legal matters that may arise.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict processing of your data
• Data portability
• Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, contact us at hello@formll.co.uk. We will respond within 30 days.

7. Cookies

This website uses only essential cookies necessary for the site to function. We do not use tracking, advertising or analytics cookies without your consent.

8. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Payment data is handled exclusively by Stripe, which is PCI-DSS compliant.

9. Changes to This Policy

We may update this policy from time to time. Any significant changes will be communicated via the website. The date at the top of this page reflects the most recent update.

10. Contact

FormLL Ltd
Email: hello@formll.co.uk
Telephone: 0800 000 0000
Registered office: [Address]
ICO Registration: XXXXXXXX